Our Programs

Ronald McDonald House Rochester’s programs provide meals, activities, peer support, support for siblings, respite, laundry and many other services to strengthen families and promote healing when children need healthcare.

Because families should be able to focus on what matters most—their child’s health and healing—all our programs and services are provided at no cost to families.

Houses

Westmoreland House

Our 24-bedroom House at 333 Westmoreland Drive offers a welcoming and restful space for families traveling to Rochester for their child’s medical care.

Families have access to private bedrooms with baths, a fully equipped kitchen, complimentary laundry, quiet lounges, healing gardens, play areas, and nourishing meals and snacks. Transportation to area medical facilities is available.

A referral from a healthcare provider or social worker is required.

The House within the Hospital

Located just steps from the Pediatric Intensive Care Unit at Golisano Children’s Hospital, our 7-bedroom House Within The Hospital offers a calming and supportive environment for families of critically ill or injured children.

Each room includes a private bathroom, and families have access to a kitchen and laundry facilities.

A referral from a healthcare provider or social worker is required.

The House within the Hospital

Located just steps from the Pediatric Intensive Care Unit at Golisano Children’s Hospital, our 7-bedroom House Within The Hospital offers a calming and supportive environment for families of critically ill or injured children.

Each room includes a private bathroom, and families have access to a kitchen and laundry facilities.

A referral from a healthcare provider or social worker is required.

Westmoreland House

Our 24-bedroom House at 333 Westmoreland Drive offers a welcoming and restful space for families traveling to Rochester for their child’s medical care.

Families have access to private bedrooms with baths, a fully equipped kitchen, complimentary laundry, quiet lounges, healing gardens, play areas, and nourishing meals and snacks. Transportation to area medical facilities is available.

A referral from a healthcare provider or social worker is required.

Family Rooms

The Family Room at Golisano Children’s Hospital

The Ronald McDonald Family Room at Golisano Children’s Hospital provides a comforting space for pediatric patients and their families to relax and recharge. Families can enjoy complimentary coffee, cold beverages, healthy snacks, and fresh-baked cookies. The Family Room also offers laundry facilities and shower facilities for added comfort.

The Family Room at URMC Mental Health and Wellness

The Ronald McDonald Mental Health and Wellness Family Room at URMC provides a supportive space for families of pediatric patients receiving care in the Department of Psychiatry. This calming room includes a play area, kitchenette with snacks and coffee, laundry facilities, and resources for mental health support.

The Family Room at Unity Hospital

The Ronald McDonald Family Room at Unity Hospital offers a peaceful space for pediatric families to rest and recharge. Families can enjoy complimentary coffee, cold beverages, healthy snacks, and fresh-baked cookies.

The Family Room at Unity Hospital

The Ronald McDonald Family Room at Unity Hospital offers a peaceful space for pediatric families to rest and recharge. Families can enjoy complimentary coffee, cold beverages, healthy snacks, and fresh-baked cookies.

The Family Room at URMC Mental Health and Wellness

The Ronald McDonald Mental Health and Wellness Family Room at URMC provides a supportive space for families of pediatric patients receiving care in the Department of Psychiatry. This calming room includes a play area, kitchenette with snacks and coffee, laundry facilities, and resources for mental health support.

The Family Room at Golisano Children’s Hospital

The Ronald McDonald Family Room at Golisano Children’s Hospital provides a comforting space for pediatric patients and their families to relax and recharge. Families can enjoy complimentary coffee, cold beverages, healthy snacks, and fresh-baked cookies. The Family Room also offers laundry facilities and shower facilities for added comfort.

Sleeping Rooms

The Sleeping Rooms at Unity Hospital

Two sleeping rooms are available at the August Family Birth Place for new parents who need to stay close to their babies, as well as for families with children receiving care at the Golisano Neuro Rehab Center who wish to remain nearby.

A referral from a healthcare provider or social worker is required.

The Sleeping Rooms at Unity Hospital

Two sleeping rooms are available at the August Family Birth Place for new parents who need to stay close to their babies, as well as for families with children receiving care at the Golisano Neuro Rehab Center who wish to remain nearby.

A referral from a healthcare provider or social worker is required.

Hospitality Carts

Pediatric Hospitality Cart at Thompson Hospital

Our Pediatric Hospitality Cart at Thompson Hospital, known locally as the Thompson Trolley, brings care and comfort directly to pediatric patients and their families right at bedside. Serving children, postpartum individuals, and their loved ones, the Trolley offers a selection of toys, books, activities, and nutritious snacks to help create small moments of relief and connection during a hospital stay. This mobile cart is designed to meet families where they are, adding warmth and respite during their hospital stay.

Pediatric Hospitality Cart at the Division of Developmental and Behavioral Pediatrics

The stationary hospitality cart located at the East River Road Division of Developmental and Behavioral Pediatrics is designed to provide nutritious snack bags for families attending appointments. Located on the third floor, the cart offers families easy access to essential support both before and after their appointments.

Pediatric Hospitality Kiosk on AC2

The stationary hospitality cart located in the medical provider offices of the AC2 unit is designed to provide nutritious snack bags, toys and activities for children and their families attending appointments. Located on the second floor of the silver elevators, the kiosk offers families easy access to essential support both before and after their appointments provided by their medical provider.

AC6 Cart

The AC6 cart is a stationary hospitality cart designed to provide nutritious snack bags for families attending appointments. Strategically located near the Silver Elevators at Strong Memorial Hospital, the cart offers families easy access to essential support both before and after their appointments.

The Hospitality Cart at Rochester General Hospital

Our Pediatric Hospitality Cart at Rochester General Hospital brightens hospital stays for children, postpartum mothers, and their families by delivering toys, books, activities, and snacks directly to their rooms. Designed to provide comfort and joy, the cart helps make hospital visits a little more enjoyable for patients and their loved ones.

The Hospitality Cart at Rochester General Hospital

Our Pediatric Hospitality Cart at Rochester General Hospital brightens hospital stays for children, postpartum mothers, and their families by delivering toys, books, activities, and snacks directly to their rooms. Designed to provide comfort and joy, the cart helps make hospital visits a little more enjoyable for patients and their loved ones.

AC6 Cart

The AC6 cart is a stationary hospitality cart designed to provide nutritious snack bags for families attending appointments. Strategically located near the Silver Elevators at Strong Memorial Hospital, the cart offers families easy access to essential support both before and after their appointments.

Pediatric Hospitality Kiosk on AC2

The stationary hospitality cart located in the medical provider offices of the AC2 unit is designed to provide nutritious snack bags, toys and activities for children and their families attending appointments. Located on the second floor of the silver elevators, the kiosk offers families easy access to essential support both before and after their appointments provided by their medical provider.

Pediatric Hospitality Cart at the Division of Developmental and Behavioral Pediatrics

The stationary hospitality cart located at the East River Road Division of Developmental and Behavioral Pediatrics is designed to provide nutritious snack bags for families attending appointments. Located on the third floor, the cart offers families easy access to essential support both before and after their appointments.

Pediatric Hospitality Cart at Thompson Hospital

Our Pediatric Hospitality Cart at Thompson Hospital, known locally as the Thompson Trolley, brings care and comfort directly to pediatric patients and their families right at bedside. Serving children, postpartum individuals, and their loved ones, the Trolley offers a selection of toys, books, activities, and nutritious snacks to help create small moments of relief and connection during a hospital stay. This mobile cart is designed to meet families where they are, adding warmth and respite during their hospital stay.

House to Home

House to Home

House to Home supports families with medically complex children by bringing essential care, telehealth services through TytoCare, durable medical equipment, and important resources directly to their homes. A Community Health Worker aboard the mobile unit helps guide families through the process, connects them with additional support services, and helps ensure they have access to the care and resources they need.

A referral from the URMC Complex Care Center is required, and the patient must be enrolled in the complex care program.

House to Home

House to Home supports families with medically complex children by bringing essential care, telehealth services through TytoCare, durable medical equipment, and important resources directly to their homes. A Community Health Worker aboard the mobile unit helps guide families through the process, connects them with additional support services, and helps ensure they have access to the care and resources they need.

A referral from the URMC Complex Care Center is required, and the patient must be enrolled in the complex care program.