Compliance & Reporting

At Ronald McDonald House Charities of Rochester, we are committed to maintaining the highest standards of integrity, transparency, and ethical conduct in all aspects of our work.

We believe that trust is essential to our mission, and we encourage staff, volunteers, partners, and community members to speak up if they have concerns about potential misconduct, unethical behavior, or violations of policies or regulations.

All reports are taken seriously and reviewed promptly, thoroughly, and fairly.

Our Commitment

We maintain a strict non-retaliation policy for anyone who reports concerns in good faith
Reports may be made confidentially or anonymously (where permitted)
Every concern is evaluated and investigated appropriately
We are committed to fostering a safe, respectful, and accountable environment

Reporting a Concern

If you have a compliance concern or question, please use one of the following reporting channels:

Compliance Officer
- Dianne Clar
- 585-442-5437 ext. 2122
- For direct communication regarding compliance-related matters.

Compliance Hotline
- 585-442-5437 ext. 1900
- Available for urgent or after-hours reporting
- You may choose to remain anonymous
- Please provide as much detail as possible to support review

Email Reporting
- compliance@rmhcrochester.org

- Include a detailed description of your concern
- Attach any relevant documentation, if available
- You will receive confirmation of receipt within 24 hours

What to Include in a Report

To help us review your concern effectively, please include:

A clear description of the issue
Names of individuals involved (if known)
Dates, times, and locations (if applicable)
Any supporting documentation or evidence

Our Responsibility

Ronald McDonald House Charities of Rochester is dedicated to ensuring that all concerns are handled with care, professionalism, and discretion. Your voice plays an important role in helping us uphold our mission and maintain a safe and ethical organization.